What makes someone a top performer at work? Emotional Intelligence often determines who will climb the climb the ladder and who will be passed over. EI can be developed and increased at any point in one's career?

MNA Webinar -- Orientation is a critical process in effectively hiring and retaining valuable employees. An effective new hire orientation will help a new employee feel valued from the beginning of employment, establish initial relationships with coworkers and learn job procedures. The organization also benefits by potentially seeing curbed employee turnover rates. Join us to learn more about the following content: • What to do before the first day • What to do on the first day • Follow up meetings during the first three months • New employee “mentoring” program

How can you and your employees become top performers at work? What most influences employee performance? IQ, advanced degrees, analytical skills, technical expertise? You may think so. Participants will learn to use the DiSC tool with their employees to review the dimensions of behavior specific to DiSC and relate them to personal experiences. Under the leadership of the presenter Paul Hutter, each team member’s profile and classical pattern will be reviewed. A discussion will follow, exploring how teams can flourish by recognizing differences and learning how to better relate and communicate with awareness of those differences; as well as utilizing the various strengths of team members most effectively. During the training you will • Increase your self-knowledge: what motivates you, how you solve problems, how you respond to conflict, what causes you stress • Learn how to adapt your own style and enhance your relationships with others • Foster constructive and creative group interactions • Facilitate better teamwork and minimize team conflict • Manage more effectively by understanding the dispositions and priorities of employees and team members. Upon completion of the training • You will have the knowledge and skills to manage yourself to be a top performer. • You will have the knowledge and skills to use the DiSC assessment tool with your team members. You will be able to interpret the test results and lead others to their top performance.

MNA Webinar -- Different people bring different dynamics to the work environment. Being respectful of others’ differences is very important in today’s work environment. What may appear to be appropriate to some may not be appropriate to others. Our job is not to be the best of friends with those we work with. Our job is to coexist professionally in a productive work environment. This seminar will touch upon such aspects as respect, etiquette, harassment, and diversity. A little common sense and top-of-mind awareness can promote a respectful and professional work environment. Join us to learn more about the following content: • Ten commandments of good manners • Cost of rudeness • Telephone, cellular phone, and email etiquette • Benefits of diversity • Core values